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With the rapid development of CRM software uae, cloud-based solutions took the lead on the market

Benefits of CRM in the cloud


Cloud-based CRM systems deliver automated business processes to manage the complete customer journey – from lead nurturing to opportunity management, and continued account maintenance. Best-in-class cloud CRM solutions enable users to connect the dots between marketing, sales and customer service, allowing companies to efficiently manage customer interactions throughout the entire customer journey.

No need to deploy servers


Unlike on-site applications that are hosted on the in-house servers of the company, the actual database of cloud CRM solution is hosted remotely which means you don’t have to buy costly hardware or hire extra staff – all you need is a steady internet connection and a web-browser.

Reduction of operational costs


Cloud CRM systems require significantly less involvement of IT staff enabling business owners to spend less money on IT infrastructure maintenance. The responsibility for the health of a CRM in cloud lies on the software vendor, whose obligation is to provide all the necessary updates in time, fix the bugs in case they appear, in a word, to make amendments ensuring smooth software operation.

Mobile access


The flexibility of CRM in cloud makes the software available whenever you need it. Moreover, you can also have access to cloud CRM software from any device: advanced cloud-based CRM systems have mobile apps for Android, iOS and Windows Phone. They fully synchronize with desktop version of the system to drive productivity without being tied up to your laptop or PC.

Online control


If a CRM is deployed on cloud, there is an ability to monitor the system operation online and immediately react in case any problems appear.

High level of security


The best cloud CRM applications provide you the ability to safely store valuable information on the remote datacenter. The chance of unauthorized access is eliminated thanks to the superior level of security. Host servers of CRM in cloud apply additional security measures and cutting-edge technology to monitor the safety of your data. Moreover, all the data stored in cloud is backed up regularly, thus decreasing the accidental loss of data due to some technical issues. The CRM vendor takes the majority of the risks for data security and safety.



Cloud CRM solutions provide the ability to virtually instantly scale up or down depending on the specific needs of the company, which allows buyer to pay only for the resources used at a particular time. Functionality of software products is now so wide that complex usage of the software can lead to the waste of time for unnecessary processes.

Cloud-based bpm’online CRM

Bpm’online is a powerful automation solution meant to align all the processes related to marketing, sales and customer service on a single platform. The vendor provides three flagship products that can be used both together and separately, which enables businesses to buy exactly the functionality it requires to meet the business goals as well as align marketing, sales and service processes on a single platform. Bpm’online provides a lot of powerful features for business processes automation which are similar for every product that include:

    • – Business process management
    • – 360-degree customer view
    • – Collaboration tools
    • – Knowledge management
    • – Document flow automation
    • – Integration capabilities
    • – Off-the-shelf mobile application



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